Level 2 Field Engineer


Are you ready to advance your career in the field of IT support and take on more complex technical challenges? Our Level 2 Field Engineer pathware is designed for experienced professionals like you, looking to enhance their
skills and take on a broader range of responsibilities in the dynamic world of on-site technical support. Our Level Field Engineer pathware is designed to provide you with advanced skills, technical expertise, and the ability to
tackle complex IT challenges effectively. We focus on hands-on training and real-world scenarios to ensure you are well-prepared to handle the demands of the role.

Role of a Level 2 Field Engineer:

As a Level 2 Field Engineer, you are a seasoned technician responsible for providing expert on-site technical support to clients and organizations. Your role involves handling more complex issues, troubleshooting advanced systems, and contributing to the smooth operation of IT infrastructure.

Key Responsibilities:

  • Advanced Hardware Support: Diagnose and repair complex hardware issues in a wide range of devices, including servers, workstations, networking equipment, and peripherals.

  • Software Expertise: Install, configure, and troubleshoot advanced software applications, databases, and operating systems, addressing compatibility and performance issues.

  • Network Troubleshooting: Identify and resolve intricate network problems, including routing, firewall, and VPN issues, to ensure seamless connectivity.

  • Security Implementation: Implement and enforce security protocols, including access control and data encryption, to safeguard systems and data.

  • Project Management: Lead and participate in IT projects such as system upgrades, migrations, and deployments, ensuring successful outcomes.

  • Documentation and Knowledge Sharing: Maintain detailed records of service activities and contribute to the knowledge base, sharing insights and solutions with the team.

  • Client Engagement: Establish strong client relationships, provide expert guidance, and making recommendations for IT improvements.

This pathware is ideal for:

  • Experienced IT professionals with a background in Level 1 Field Engineering or equivalent roles.
  • Technical specialists looking to take on more challenging on-site support responsibilities.
  • Individuals seeking to broaden their expertise in IT support and infrastructure management.

Pathway Requirements: