Role Within an ISP:

As a Level 1 Network Support Engineer in an ISP, you play a pivotal role in ensuring the seamless operation of internet services for countless users. Your responsibilities encompass a range of crucial tasks that keep the internet running smoothly for individuals and businesses alike.

Key Responsibilities:

• Customer Support: You are the first point of contact for customers facing connectivity issues. You’ll troubleshoot and resolve problems, addressing concerns related to network connectivity, speed, and reliability.
• Configuration and Maintenance: Assist in the setup and configuration of network equipment, including routers, switches, and servers. Ensure that all hardware is up-to-date and running efficiently.
• Security Measures: Collaborate with the security team to implement and maintain security protocols, safeguarding the ISP network from cyber threats and unauthorized access.
• Documentation: Maintain detailed records of network configurations, troubleshooting procedures, and customer interactions, ensuring transparency and efficiency in network management.
• Collaboration: Work closely with Level 2 and Level 3 engineers to escalate and resolve complex issues while constantly expanding your knowledge base.

Pathway Requirements