Level 1 Field Engineer


Are you looking to embark on a rewarding career in the field of IT support and services? Our Level 1 Field Engineer pathware is designed to equip aspiring professionals like you with the fundamental knowledge and hands-on skills needed to thrive in the dynamic world of on-site technical support.

Role of a Level 1 Field Engineer:

As a Level 1 Field Engineer, you are the front-line technician responsible for providing on-site technical support to clients and end-users. Your role is crucial in ensuring the smooth operation of computer systems and networks in various settings.

Key Responsibilities:

  • Hardware Support: Troubleshoot, repair, and maintain computer hardware components, including desktops, laptops, printers, and peripherals.

  • Software Assistance: Install, configure, and troubleshoot software applications, operating systems, and drivers on user devices.

  • Networking Basics: Set up and troubleshoot basic network connectivity issues, including wired and wireless connections.

  • User Support: Provide friendly and efficient assistance to end-users, resolving technical issues, answering questions, and offering guidance.

  • Documentation: Maintain accurate records of service requests, hardware configurations, and software installations for reference and reporting.

  • Remote Support: Offer remote assistance to users when necessary, using remote desktop tools to diagnose and resolve issues.

  • Equipment Setup: Assist with the setup and configuration of new hardware and software for clients and organizations.

This pathware is ideal for:

  • Recent graduates and entry-level professionals seeking to launch their careers in IT support.
  • Tech enthusiasts interested in providing hands-on technical assistance to users.
  • Individuals looking to gain foundational knowledge in on-site technical support.

Pathway Requirements: